Automation - Reply "Ticket has been closed, please open a new" if they e-mail a closed ticket

Question

Hello Everyone,

Can i setup Jira to automatically send an e-mail to the user ( " Ticket has been closed, please open a new one if problem persists " ) if the user comments on a closed ticket?

Example :

Ticket open -> Reviewed by support -> Fixed -> Closed by Support.

After this ticket has been closed by any reason the customer instead of opening a new ticket does " Reply " on the closed ticket. I would like if that happens for Jira to automatically send the customer an e-mail saying " Ticket has been closed, please open a new one if problem persists ".

rohitallsardar · Answer

This app works like a personal assistant. Users can type messages to search information, set reminders, or get quick answers. The app responds instantly and helps manage daily activities.

Instant replies through chat

Task management and reminders

Quick search and answers

User-friendly interface

The app is especially useful for students and professionals who want fast results without switching between multiple apps.

Fahad Siddiqui_ihrjma · Answer

Dear,

you need to go in Customer notifications there under

Default rules

then go in Request resolved you can insert the variables.

or

Go in Add custom rules in Automation

this will help you in do the required changes.

mihai_sararu · Answer

@Fahad Siddiqui So is there a way to do this? And how?