call external webservice from Jira

Sigríður Magnea Björgvinsdóttir_dy24xh

I need to call a webservice from Jira to create a case in another system and receive the case number. What would be the best way to implement this in Jira Core?

I have two calls to make, one to get an authentication token and another to create the case and receive the case number created.  

Daniel Ebers

Hi,
welcome to the Atlassian Community!

While I am not aware on a turnkey solution the basic tooling to meet the need will be Web Hooks" in Jira (Cloud). They can be tied to a post function in a workflow so the web service is called as soon as you create an issue.

Please find all further information on Web Hooks here:

https://developer.atlassian.com/cloud/jira/platform/webhooks/

With a bit of development and testing it should be possible to make the call out to the web service. If the overall solution will be a success depends a bit on the way the web service is built.

Cheers,
Daniel