Limit Jira Service Desk visibility to customers on portal not possible?

Question

Hello team,

We have 4 service desk projects under one instance, for different partners. And we have a need to separate users from each portal.

Difficulty #1. We do not want to restrict customers from raising a request without being logged in (using a widget) and use the portal they are registered at (is this possible at all?)

Difficulty #2. There is no "Customers who have an account on this Jira site"  in my Customer Permissions tab

Please advise.

King regards,

Val

Fahad Siddiqui_ihrjma · Answer

@Valerii.Ivanov can you add any customer manually and check if he/she can access the system.

Valerii.Ivanov · Answer

Hi @Fahad Siddiqui  sorry for a delay.

When I change

Who can access the portal and send requests to xxxx project?

Customers my team adds to the project

The widget is no longer accessible (which is not ok).

Seems like JSD doesn't have the agility to respond to this kind of approach.

Even though we may sync our user db with Jira through API and populate 'customers' role, it doesn't seem to solve the issue.

I just can't find the right configuration. Now I'm completely run out of ideas. Any help would be greatly appreciated.

Fahad Siddiqui_ihrjma · Answer

Click on change permissions and then provide the access as per your requirement.