Change footer of receiving mails

Question

Hey Guys,

Thank you in advance for taking your time.

When a customer send an email to our servicedesk than we receive their full email including the footer, this really makes a mess and therefor unwanted. is there a way to remove a part of the incoming tickets/mails?

Thank you in advance

Angélica Luz · Answer

It depends on different factors, not only votes.

For more information, please check our policy:

* Implementation of New Features Policy

Jeroen den Otter · Answer

Hey @Angélica Luz ,

Thank you for your reply. I have added my vote and was wondering when this feature will be added? Do we need 1000 votes?

Angélica Luz · Answer

Hello Jeroen,

Welcome to Atlassian Community!

When receiving requests from email, currently, there is no option in Service Desk to prevent customers' signatures to be added to the description.

There is a feature request suggesting the implementation of this ability:

* Remove e-mail signatures from incoming mail

Please, click on vote and watch ti receive updates about the feature.

Regards,
Angélica