Smart Value for Organization Entity Properties

Question

I can add entity properties to Service Desk Organizations using the API. How do I then access those properties using smart values?

I can access the Organization name like this: {{issue.Organization.first.name}}

But the following give me no output despite properties existing for the org and accessible via the API:

* {{issue.Organizations.first.property}}
* {{issue.Organizations.first.properties}}

This works fine for Users/Customers: {{reporter.properties}}

Brad_5q4eqm · Answer

Hi @Petter Gonçalves

Thank you for taking the time to research and respond.  I think I can make your solution work. The only issue is that we have many organizations and so I will need to add a lot of else-ifs to the if/else block.  Is there any limit to the number of else-ifs an if/else block can contain?

I see that I can export rules, modify the JSON programmatically, and then import the modified rule.  Would this be the best way to quickly add a large number of else-ifs to a rule? Adding all the organizations and associated PoCs via the web GUI would take a very long time.

Petter Gonçalves · Answer

Hello @Brad

Sorry for my late reply. I was looking for some possible options to achieve your need with Jira automation.

After some time digging and asking other colleagues, the best way to send custom emails that I was able to find would be by using a user picker custom field to automatically get the PoCs based on the organization selected, using a separate automation rule with one condition for each organization. Then, create another rule using the smart values to select the custom field display name and email address, as in the example below:

We understand that this is not an optimal solution, as you'll need to update the rule that fills the custom field if the organization's PoC changes.

As we are still migrating the Codebarrel portal to Jira (JAC), we don't have the functionality to allow users to comment or vote in the suggestions, however, I have properly added this question as an internal comment so our PMs from Jira Automation can check your feedback.

Let us know if you have any questions.

Brad_5q4eqm · Answer

Any other recommendations, @Petter Gonçalves