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Cannot pull from bitbucket using https on ubuntu 14.04

sagism

As of today, git pull is failing:

fatal: unable to access 'https://...@bitbucket.org/.../myproj.git/': gnutls_handshake() failed: Handshake failed

I assume this has to do with removing support for older ciphers.

Question is: how do I fix it?

Hunting around I'm seeing suggestions to upgrade the version of openssl.

I have version 1.0.1f and when I try to upgrade the system tells me that I have the most recent version installed:

GIT_CURL_VERBOSE=1 git ls-remote https://bitbucket.org/

fatal: unable to access 'https://bitbucket.org/': gnutls_handshake() failed: Handshake failed

% openssl version

1.0.1f 6 Jan 2014

% sudo apt-get update && sudo apt-get install --only-upgrade openssl

...

already at the newest version

% python -c "import json, urllib2; print json.load(urllib2.urlopen('https://www.howsmyssl.com/a/check'))['tls_version']"

TLS 1.2

Any idea on how to fix this to regain access to my bitbucket repo?

Accepted answers

Julian Lopez Alcaine

For all of those that are using Ubuntu 14.04.5 LTS, I fix this with an ugly workaround. The root problem of this seems to be a bug with the libcurl3 version and the TLS 1.2.

The curl version needs to be upgraded and I use the Ubuntu 16 repo (xenial) to update the curl package. These repos were used on /etc/apt/sources.list:

deb http://security.ubuntu.com/ubuntu xenial-security main
deb http://cz.archive.ubuntu.com/ubuntu xenial main universe

After this an:

apt-get update && apt-get install curl

And finally you can check if curl was updated with:

curl -V
curl 7.70.0 (x86_64-unknown-linux-gnu) libcurl/7.70.0 OpenSSL/1.0.1f zlib/1.2.8

To test the connection again (from the git repo):

GIT_CURL_VERBOSE=1 git ls-remote https://bitbucket.org/

And It works

This workaround was used to fix the issue in an old jenkins builder based on Ubuntu 14. The new ones were unaffected by the TLS change.

I hope that this could help anyone.

PS: On my way to find a fix I upgrade git to version 2.28.0 too

All comments

long-nguyen

Also get same error, please fix it.

..Consider moving to gitlab or github

Shakalios

I got same error today. What is the fix?

Lucas Cheles

Same here.

viveksrai

Same error in ubuntu-14.

Francesco Baldi

Same problem detected please, fix it

Lucas Cheles

I'm facing this issue with the below configuration:

OS version: Ubuntu 14.04.6 LTS

Git version: git version 1.9.1

But with this configuration everything works fine:

OS version: Ubuntu 18.04.3 LTS

Git version: git version 2.17.1

dsingh09

Same error coming

please help

matt / 플랫폼리뉴얼팀

same here...

sagism

I assume that I need a new version of git which can use the newer ciphers / TLS

I tried to upgrade it:

sudo add-apt-repository ppa:git-core/ppa
sudo apt-get update
sudo apt-get install git

I get:

The following packages have unmet dependencies:

 git : Depends: git-man (< 1:2.26.2-.) but 1:2.28.0-0ppa1~ubuntu14.04.1 is to be installed

E: Unable to correct problems, you have held broken packages.

When I remove git and git-man I still get the same.

I guess this is a separate problem, but seems to get in my way of resolving the original problem

alexandremaeda

Same problem.

Ubuntu 14.04.3 LTS
git version 1.9.1

phirlikar

Same error.

Any update on this?

Anish kumar Mourya

i have been also facing same issue from couple of hours ago.

phirlikar

Yes. Did you find the issue or a workaround?

Lucas Cheles

Not yet.

If I find anything I'll share with you guys.

ajlashford

Same problem here.

Git version 1.9.1
Ubuntu 14.04.6 LTS

I tried the following:

Removing Git and reinstalling
Upgrading to Git version 2.28.0

user@home:~$ git --version
git version 2.28.0

Having done the above, I get the exact same error.

fatal: unable to access 'https://bitbucket.org/*****/*****.git/': gnutls_handshake() failed: Handshake failed

Then I tried compiling Git 1.9.1 with OpenSSL:
https://askubuntu.com/questions/186847/error-gnutls-handshake-failed-when-connecting-to-https-servers

When I try and run the debian package after I have compiled it:

$ sudo dpkg -i ../git_1.9.1-1ubuntu0.10_amd64.deb 
Selecting previously unselected package git.
dpkg: warning: files list file for package 'libakonadi-kabc4' missing; assuming package has no files currently installed
dpkg: warning: files list file for package 'base-passwd' missing; assuming package has no files currently installed
(Reading database ... 650135 files and directories currently installed.)
Preparing to unpack .../git_1.9.1-1ubuntu0.10_amd64.deb ...
Unpacking git (1:1.9.1-1ubuntu0.10) ...
dpkg: dependency problems prevent configuration of git:
git depends on git-man (<< 1:1.9.1-.); however:
Version of git-man on system is 1:2.28.0-0ppa1~ubuntu14.04.1.

dpkg: error processing package git (--install):
dependency problems - leaving unconfigured
Errors were encountered while processing:
git

Any help appreciated thanks.

emirllaneza

Any update on this.. we are experiencing same issue..

Vladimir Nicolici

Same problem here, getting gnutls_handshake() failed: Handshake failed on pulls.

I was unable to push some changes live because of that. Luckily it wasn't something urgent, but some people may have deadlines, so doing whatever change that caused this without a warning was not cool.

Ajithkumar R

GIT_CURL_VERBOSE=1 git ls-remote https://bitbucket.org/

GIT_TRACE_PACKET=1 GIT_TRACE=1 GIT_SSH_COMMAND="ssh -v" GIT_CURL_VERBOSE=1 git clone <your repository URL>

GIT_TRACE_PACKET=1 GIT_TRACE=1 GIT_SSH_COMMAND="ssh -v" GIT_CURL_VERBOSE=1 git pull

This is not working for me.could anybody checks this correct or wrong.. this solution gave a bitbucket support team..

fabiocberg

Same problem here. Please, fix it. I have something urgent to do.

valerio_cupelloni

Same issue here.

Updating git to newer version not seems to solve the problem.

Ubuntu 14.04.5 LTS

git version 1.9.1 (now 2.28.0)

viveksrai

Same is working for me after upgrading ubuntu-14.04 to 16.04. I tried every possible ways and spend around 4 hours. But finally working after upgrade to 16.04.

Varentsov

Same error
Ubuntu 14.04.6 LTS
git version 1.9.1

fabiocberg

ssh is working.

You will need to do some steps and create a key.

Here is the tutorial about how to create it: https://support.atlassian.com/bitbucket-cloud/docs/set-up-an-ssh-key/

Denis Boyun

Same error

Ubuntu 14.04.1

git version 2.28.0

Julian Lopez Alcaine

For all of those that are using Ubuntu 14.04.5 LTS, I fix this with an ugly workaround. The root problem of this seems to be a bug with the libcurl3 version and the TLS 1.2.

The curl version needs to be upgraded and I use the Ubuntu 16 repo (xenial) to update the curl package. These repos were used on /etc/apt/sources.list:

deb http://security.ubuntu.com/ubuntu xenial-security main
deb http://cz.archive.ubuntu.com/ubuntu xenial main universe

After this an:

apt-get update && apt-get install curl

And finally you can check if curl was updated with:

curl -V
curl 7.70.0 (x86_64-unknown-linux-gnu) libcurl/7.70.0 OpenSSL/1.0.1f zlib/1.2.8

To test the connection again (from the git repo):

GIT_CURL_VERBOSE=1 git ls-remote https://bitbucket.org/

And It works

This workaround was used to fix the issue in an old jenkins builder based on Ubuntu 14. The new ones were unaffected by the TLS change.

I hope that this could help anyone.

PS: On my way to find a fix I upgrade git to version 2.28.0 too

Ronan Pagni Bizarro

Same problem here, using bitbucket pipeline on Cloud.

julienfabre

Same error since last night, my custom CI can no longer make any pulls therefore can't make any new builds therefore i can't release new versions of the software, all this on a deadline of course, what the heck guys not even a heads up??

how do i fix this?

Ubuntu 14.04.5 LTS

git 1:1.9.1-1ubuntu0.10

Lucas Cheles

Thank you!

Your solution worked here.

And I didn't upgrade my git version. It's still 1.9.1.

fabiocberg

Change your remote origin from HTTPS to SSH. SSH is working.

I did it on my projects until they fix HTTPS.

ajlashford

Thanks, this worked for me.

valerio_cupelloni

Thank you man, it works!

You saved the day!

Lucas Cheles

Find Julian Lopez Alcaine answer.

It worked here!

Luca Iovio

Same problem on an old ubuntu server with an old git (1.9.1). Solved moving from https to ssh to clone the repo.

Francesco Baldi

solved updating curl

avishnya

We are experiencing the same issue here.

Ubuntu 14.04.4

Git 2.28.0

avishnya

Julian Lopez Alcaine's solution helped us to resolve the issue.

Vladimir Nicolici

This seems to be the most clean solution for my situation, switching to SSH instead of HTTPS.

I tried upgrading to a more recent Ubuntu first, but a lot of my docker builds starting failing for various reasons.

It's not very easy to do, had to fight with some permission issues, but it wasn't that bad.

Below are the steps I took, to fix my docker image builds, that were running git clone over HTTPS as one of the image build steps in the Dockerfile.

If you don't use Docker, and/or don't build images with Dockerfiles having "git pull" commands in them, only steps 2 to 7 are relevant, you can ignore the rest:

1. Create a clean container based on ubuntu:14.04:

# docker run -it ubuntu:14.04

2. Install git inside the container:

# apt-get -y install git

3. Create a new RSA SSH identity (press enter each time when prompted, do not enter a password):

# ssh-keygen

4. Copy the content of the /root/.ssh/id_rsa.pub file using cat:

# cat /root/.ssh/id_rsa.pub

5. Create a new Key from the Bitbucket web administration UI for the repository, under the Access Keys section, by clicking Add key, setting a descriptive label, and pasting the text copied at the previous step.

6. Return to the terminal inside the container and attempt to clone the repository, using git, you can copy the required command from the Web bitbucket UI, by pressing the clone button on the repository home page, it would be something like:

# git clone git@bitbucket.org:user_name/repository_name.git

7. Accept the authenticity warning for the bitbucket.org host by typing yes and pressing enter at this prompt:

Are you sure you want to continue connecting (yes/no)?

8. Copy the content of the 3 files under the /root/.ssh directory, using cat and copy/pasting the text inside each one, to a directory called "ssh", in the same directory as the Dockerfile used to create images, outside the running container:

These are the files that need to be copied outside from inside the container:

ls -rtl /root/.ssh
total 12
-rw-r--r-- 1 root root 399 Aug 27 15:26 id_rsa.pub
-rw------- 1 root root 1675 Aug 27 15:26 id_rsa
-rw-r--r-- 1 root root 1326 Aug 27 15:29 known_hosts

9. Modify the Dockerfile to copy those files inside the images, by adding the following line before the step running git pull in the Dockerfile:

ADD ssh /root/.ssh

10. If you store the Dockerfile and associated files on git as well, add the following line to the Dockerfile, after the "ADD ssh /root.ssh" line, to set the correct permissions for the id_rsa file, as git doesn't store such permissions, otherwise it will be ignored by SSH:

RUN chmod 600 /root/.ssh/id_rsa

11. Modify the git clone command in the Dockerfile to use SSH instead of HTTPS, similar to step 6:

RUN git clone git@bitbucket.org:user_name/repository_name.git

That would be it. Not the easiest process, but not rocket science either.

sagism

ssh is not a good option for me since anyone on the target machine will have access to all of my personal repos, (right now each team member uses its own credentials to access this specific repo).

Unless there is a way to provide access only to this particular repo with an ssh key...

Vladimir Nicolici

@sagism the read only SSH Access Keys can be set at the repository level, not at the user level. You don't need to set a user SSH key.

Mac_cho

above of solution i tried already, still same problem.

my solution is uprgade to 16.04 from 14.04
PROBLEM SOLVED

Vladimir Nicolici

Support just told me they "told" us about this in February, in this blog post:

https://bitbucket.org/blog/update-to-supported-cipher-suites-in-bitbucket-cloud

However, I received no email notifications about this, and I don't understand how they thought posting it on a blog was enough. It reminds me of this:

“But the plans were on display…”
“On display? I eventually had to go down to the cellar to find them.”
“That’s the display department.”
“With a flashlight.”
“Ah, well, the lights had probably gone.”
“So had the stairs.”
“But look, you found the notice, didn’t you?”
“Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.”

― Douglas Adams, The Hitchhiker's Guide to the Galaxy

yoni ayalon

I upgrade to 16.04, same problem

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