nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can i set quick filter?

Pavle Todorovic

How can I set quick filter that says Open Tickets Only and that contains as a result all active tickets that don't have the status closed or done?

Accepted answers

Nic Brough -Adaptavist-

Set the quick filter to JQL and enter either "Status = open" or, if you want do do it from the end states, "Status not in (closed, done)"

Rodney Nissen [Work Wranglers] [TJL]

So, before you get started, you must be a board administrator to be able to access the section you need.

On your board, goto "Board -> Configure" as shown

Annotation 2020-08-27 092143.png

Then go to "Quick Filters" on the left hand sidebar
Annotation 2020-08-27 092143-2.png

Here, you can add your filter. Under name, you put "Open Issues", and under JQL, you have several options, depending on your workflow.

If you resolve issues upon closing them out, you can select "Resolution IS EMPTY"
If you resolve an issue before fully closing it out, stick with "status is not (Done, Closed)"

As a best practice, also include a description. It just helps end users

All comments

Nic Brough -Adaptavist-

Set the quick filter to JQL and enter either "Status = open" or, if you want do do it from the end states, "Status not in (closed, done)"

Rodney Nissen [Work Wranglers] [TJL]

Depending on the team's workflow, adding a clause the JQL clause "resolution is empty" might also make sense.

Rodney Nissen [Work Wranglers] [TJL]

Here, you can add your filter. Under name, you put "Open Issues", and under JQL, you have several options, depending on your workflow.

If you resolve issues upon closing them out, you can select "Resolution IS EMPTY"
If you resolve an issue before fully closing it out, stick with "status is not (Done, Closed)"

As a best practice, also include a description. It just helps end users

Pavle Todorovic

Hi Rodney,

Thank you for your help, I have did it like this: status != Closed AND status != Done

I think it should work, but still waiting on the response from the end user.

Regards,

Pavle

Pavle Todorovic

Hi Nic,

Thank you for your help, I have did it like this: status != Closed AND status != Done

I think it should work, but still waiting on the response from the end user.

Regards,

Pavle

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-software

jira-software-server