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Raise request in an extern Jira Service Desk and get answers in our own Jira Service Desk

Is it possible to raise a request in Jira for another company and get the communication of that ticket in our Service Desk?

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you should investigate some of the addons that allow connecting two JSD instances - https://marketplace.atlassian.com/search?hosting=cloud&query=connect%20service%20desk%20instances

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