Is there a way to capture the customer's browser and operating system?

Question

I'm trying to set up a bug report page in Support Desk. A critical piece of information is to retrieve the customer's browser information. It would be ideal if I could capture this automatically in hidden fields, but I'm not finding any way to capture this info.  Can anyone suggest a technique that works?

Thanks in advance.

-Steve

Dane Palmer · Answer

My organisation is also desperate to have this feature, which frankly is a staple of all dedicated service desk systems. The user's IP address, browser version, operating system and the url that they were on when the followed the link to the helpdesk are all vital bits of information for customer support.

Frustratingly this is all possible to do using Jira's own Issue Collector, however due to he way in which it works with the service desk API and the limitations around customer account types we are not currently able to use it (more info here: https://answers.atlassian.com/questions/44359172).

Dan Stoodley · Answer

Also interested in this.  I'm particularly looking for a way to capture the end users IP address, or computer name.

Michael Clinton · Answer

I too would love to find out how to do this.