Global Automation Rule Issue- Copying Reporter to Linked Issue

Harry Rumble

We have a Global Automation Rule that runs as follows:

When: Issue Linked

If: Issue matches JQL

created > -1m

And: Some linked issues match:

Types= All linked typesMatch: project = "ITSD" (our service desk)

Then: Edit issue fields

this action is set "Choose to Set fields" and the additional field script is:

{
"fields": {
"reporter": {"name":"{{destinationIssue.reporter}}"}
}
}

 

The issue is the rule only runs successfully when the "source issue" (issue that linked issue is being created from) has the relationship types "causes, duplicates, precedes, etc"

In other words, if the linked issue has the link type "is caused by", the reporter does not copy over, but if the link type is "causes" the reporter is copied successfully. 

I have changed the rule multiple times but cannot get the reporter to copy over no matter what the link type is, which is what we are looking for. 

Am I missing something that will allow a reporter of a issue to be copied over to the linked issue?

John Funk

Hey Harry,

Have you thought about trying with the rule ONLY using "is caused by" link to see if it works. Might be easier to troubleshoot from there if it doesn't. And of course, be sure there is an existing link of that type between the issues.   :-)