JIRA is OFFLINE. Attempts to access JIRA after restart failed.

Question

Messages after JIRA restart are below.

We are running JIRA Server V7.4

Any ideas?

Server startup logs are located in /opt/atlassian/jira/logs/catalina.out
Using CATALINA_BASE: /opt/atlassian/jira
Using CATALINA_HOME: /opt/atlassian/jira
Using CATALINA_TMPDIR: /opt/atlassian/jira/temp
Using JRE_HOME: /opt/atlassian/jira/jre/
Using CLASSPATH: /opt/atlassian/jira/bin/bootstrap.jar:/opt/atlassian/jira/bin/tomcat-juli.jar
Using CATALINA_PID: /opt/atlassian/jira/work/catalina.pid
Existing PID file found during start.
Removing/clearing stale PID file.
Tomcat started.

Sachin_q0v8o8 · Answer

ah, interesting! Nice find @Bruce Sisko

Bruce Sisko · Answer

Sachin,

Thanks for the response.  I was able to resolve my issue.

The root cause was in the setenv.sh file.

I had installed entries for JMX support. Unfortunately, JMX support is not offered in JIRA 7.4 (it starts in v7.6).  I commented out the lines and was able to bring JIRA ONLINE.

Regards,

Bruce

Sachin_q0v8o8 · Answer

hello @Bruce Sisko , see if the solution suggested in this thread helps.