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I am trying to show Fix Version field in customer form but it is not available

D S

I have selected Fix Version field in task type fields. Added it to all screens. But it is visible only in Jira, JSD just doesn't show it.

It doesn't seem to be permission issue, because when i use Jira user in JSD ticket, it also doesn't see this field.

Is it possible to show this field on a customers screen?

Accepted answers

Jack Brickey

Hi DS, welcome to the Community. This is correct. Fixversion is not a JSD field. You might consider creating a custom field and use automation to copy the value from Fixversion to your custom field and expose that.

All comments

Jack Brickey

D S

I tried creating custom field, it appears it jira's forms, but again not in JSD form, although it is added to desired screens.
May be field should be somehow marked specifically as JSD field?

Jack Brickey

Are you talking about adding the custom field to the Create form? that seems sort of odd to me since a value in Fix version would be after the fact. Or maybe you are wanting the customer to enter the version they are on where an issue was seen?

Regardless, if you want a custom field to appear on the form:

make sure the field is on the create screen. Test that you can see this if you manually create a new issue as an Agent.
Once you are sure the field exists when creating a new issue then go to Project settings > request types. Find the request type where you wish the field to appear and click Edit fields.
On the fields screen click add field and you should see the custom field.

D S

No, adding field to create screen is easy, it is possible for any field, even version.

The problem is with the JSD view issue customer form.

Customer field is available in context field section of specific request type fields. But it will be strange to add this field to create form.

And even if i add this field to create form it is not shown on view issue screen. Only on jira screens.

The problem is that on context field section i see all fields that shoud be there, but they are not shown on JSD view issue customer form.

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