I can't find the option 'IT service desk' when I create jira service desk project.
there are just two options, classic or next gen.
where can I find the 'IT service desk' in jira service desk project?
Is it a licensing issue?
I believe after you chose Classic there is a change template button or something similar if memory serves. Too, the Cloud behavior and options change frequently.
Thanks! create project → classic → change template → 'service desk' in drop down menu → IT service desk!!!
I've been looking for it since last Friday.. Thanks a lot, Jack!!
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