Can't drag & drop emails from Outlook

Alex Jilitsky

Hi,

 

Some of our users can't seem to drag & drop emails directly from their Outlook client to JIRA issues.

1. Most users can drag & drop, only some can't,

2. If they save the message as .msg file, they can drag & drop it from windows explorer.

 

Couldn't find any other cases about this newer than 2014.

 

Thanks,

Alex

Florian_8erf7n

I can’t imagine this might work at all. To upload you need a file on the hard disk that is accessible by the browser. An “Outlook Mail Object” (or whatever the drag and drop announces) is not a file. Possibly it works with a Microsoft browser as there might be deeper Office integration. 

At a first glance (did not read in detail) this might bring so light into this topic:  https://stackoverflow.com/questions/35295522/drag-and-drop-outlook-message-into-browser