Add preset form for customer to fill out in Request Type

Question

I've created a Request Issue Type for Employee Offloading Request in our SD Portal. Can you please direct or guide me on how to automatically add a checklist form for the customer to fill out when lodging a request?

Thanks,

Earl

Jack Brickey · Accepted Answer

you build the request form under Project settings > Request types. You click edit fields and add the desired fields to the request form. You can make fields required or optional, add descriptions, change names, etc. You can read more here - configure-the-customer-request-form-and-issue-view-layout-for-a-request

Najjar _Innovura_ · Accepted Answer

1. Create a checklist customfield

https://confluence.atlassian.com/adminjiracloud/create-a-custom-field-991923727.html

2. Add Customfield to Create screen

3. As @Jack Brickey  indicated in his answer, add the field to the request type settings

Earl Kabiling · Accepted Answer

thanks for the tip Najjar! great was able to finalise the form, much appreciated!