Prepopulate email address in Jira Service Desk widget

Question

Hi,

Is there a way to pre-populate the users email address in the Jira Service Desk widget?

Currently when users want to create an incident using the form, they have to enter their email addresses each time they complete the form. Our users have requested if we can pre-populate the email field in the widget.

See pic below:

Kind regards,

Kieren

Manee Osman · Answer

Thanks, Jack for the quick reply.

Is there a way to autofill it if they have already signed into your website using an email?

Thanks again!

Jack Brickey · Answer

No you cannot disable that field. A valid email address is absolutely required in order to create an issue. Every issue inside Jira must be associated with a user and that user is based on an email address.

The one thing that the widget gives you is A form-based manner in which a person can open an issue without having to log into the portal. While a person could open an issue via email without logging into the portal it is not form-based. The only thing an email captures is the subject in the body which resolves to the summary and the description of an issue.

Manee Osman · Answer

Hi,

Is this doable?

Or can you completely disable the email field?