How to see who has not yet approved

Elaine McMillan

Hi, we are using a custom approver field which is auto-populated with multiple approvers. All approvers have to approve before the ticket moves to the next stage in the process. Is there a way that I can create a filer that shows either only the approvers who have yet to approve or that shows the status of all the listed approvers?

Earl McCutcheon

Hello @Elaine McMillan ,

On an issue directly the approval details will display a "Approved" label under the name of a user that has already approved an issue and will only show the name of a user if they have not yet approved.  Looking at the following screenshot my bottom test user has approved but my test user on the top has not:

As a list of issues goes you can get which issues have a pending approval and what approvers are listed on that issue using the JQL "approvals = pending()"  and adding the approver column to the list view, However there is no distinction between approval accepted for one user vs the other without, only that a approval is still pending for one or more of the listed approvers.  So you would still need to manually review the issue directly to see which user can not approved yet.

An alternative approach would be to look at pulling the data from the service desk API with a script to pull out the desired details from the result set.   I do not have a working example for the full process, but the following endpoint will give you all the approval details on an issue by issue basis:

• GET /rest/servicedeskapi/request/{issueIdOrKey}/approval

and you could use that in tandem with a JQL search to identify issues that are pending and pass the issue keys into the query above via:

• GET /rest/api/3/search?jql=approvals%20%3D%20pending()

Hope this helps

Regards,
Earl