Is there a way to update customer notifications across multiple service desks?

Rob Danavell

I would like to change the "request created" response a client receives across around 70 service desks, is there a way to change across all of these or do I have to update each individual SD?

We have changed our SLA and want it to appear on the "request created" reply the client receives.

Jack Brickey

Unfortunately not. These are per project.