Hello Service Desk experts!
We have an email address configured to accept requests into the Service Desk. How do I include these in reporting? I read that I could be able to configure an issue type, but I don't get that option.
Hello Heather,
You can create a filter to pull the service desk issues created via email by adding this to the criteria:
request-channel-type=email
Hi Trudy. I have the same problem, but this solution doesn't work for me.
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