How to change how emails are displayed

Severin Prothmann_mgifiv

Hi there

 

How we could change the settings for emails from JiraServiceDesk that they are displayed otherwise than standard?

Now the email only display a single comment. How we're able to change email settings that we see the whole ticket conversation, last comment on top?

 

thanks and best regards

Severin

Jack Brickey

OOTB you cannot achieve this, at least when I last checked (recent). Here is one suggestion to add this that I found on JAC - JSDCLOUD-2044 . I use Email this Issue addon to accomplish this for one project that requires it. It works well and has other benefits that might be beneficial to you.

NOTE: I am not associated w/ this app and am not promoting it. Just conveying I use it. I'm sure there are alternatives you could consider in Marketplace.