I stopped receiving email notifications

Ross Ritchey

A couple of days ago I updated my MX records (moved my email to O365). The email is working in general -> but I haven't received any emails from Service Desk since the move.

I'm guessing a block was put in place on the Service Desk side because of one or more failures during the migration.

Nick Nader_v96rns

Hi Ross, 

I would recommend checking your Service Desk Project settings > Email Handler, to ensure that the address is still correct and connected.

Also check the Customer notification settings to ensure those are enabled. 

If those look good, go to Jira Settings in the top right, then to Products > Jira Service Desk > Email Requests and ensure that it is working for that project.

Hope this helps,

 

Nick with Isos