How to mark a ticket as Confidential?

Question

Hi,

I don´t know if issue security schemes works for me.

I have 3 requests types: A, B, C and 2 services desk team. (Teresa and Laurel)

Teresa has HR role and Laurel has a Dev Role.

I want Teresa can see every ticket = every request type.

However, I don´t want Laurel to see every ticket, I want Laurel see just tickets about request type A so Laurel can answer Dev tickets.

Is it possible?

Thanks

Nic Brough -Adaptavist- · Answer

That is what I was describing.  You put a security level on the issue.

Brian Litwak · Answer

Hi @Nic Brough -Adaptavist-

Can works this?

Thanks

Nic Brough -Adaptavist- · Answer

Requests do not have security schemes of any form, only the issues behind them.

The only way you could do this is have distinct issue types with a 1:1 mapping between them (request A = issue type A, request B = issue type B, etc) and then have some form of automation that sets a security level on issue types B and C such that Laurel is excluded from them.