Turning of automated notifications for specific customers

Question

Is there a way to have Service Desk notifications sent to some customers but not others?

We have a scenario where a process is being run by an RPA Bot and when the process completes it sends a success or failure email to our Jira Service desk. The email address of the Bot which is sending the emails can only receive specific types of emails which should not include Jira notifications. For other emails from different "customers" this is not the case. Therefore I want to turn off all notifications just for this customer email address.

Vivian Escalante_s5yk14 · Answer

Sorry about that! Please let me know if you have any additional questions. Thanks!

John Coney · Answer

Not what I wanted to hear but OK

Vivian Escalante_s5yk14 · Answer

@John Coney , I don't believe there's a way to do that via the SD Customer notifications, but a possible workaround might be setting up an Automation custom rule (Project Settings > Automation). You can add a condition for when an issue is resolved if the customer is not the bot then send an email. This would exclude the bot from receiving emails from Jira.

Let me know if you have any questions!