Problem: This issue can no longer be open.

Question

Our JIRA software server is stuck on a single issue that can not be loaded. After a while trying to load the details, the issue appear with the following errors:

"This issue can no longer be open"

Is there anyway to troubleshoot or remove the problematic issue?

Thanks,

Vu Tran

Cedric Simon · Answer

Same iisue with Jira 8.20.1.

Exception in thread "file-attachment-store:thread-2" java.lang.NoClassDefFoundError: Could not initialize class sun.java2d.Disposer
       at java.desktop/javax.imageio.stream.FileCacheImageInputStream.<init>(Unknown Source)
       at java.desktop/com.sun.imageio.spi.InputStreamImageInputStreamSpi.createInputStreamInstance(Unknown Source)

Also causes locks in the system:

02-Nov-2021 12:02:04.510 WARNING [ContainerBackgroundProcessor[StandardEngine[Catalina]]] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Th
read [ajp-nio-127.0.0.1-8119-exec-10] (id=[60]) has been active for [120,125] milliseconds (since [11/2/21 12:00 PM]) to serve the same request for [https://jira.clinsis.c
om/secure/AjaxIssueAction!default.jspa] and may be stuck (configured threshold for this StuckThreadDetectionValve is [120] seconds). There is/are [4] thread(s) in total th
at are monitored by this Valve and may be stuck.
       java.lang.Throwable
               at java.base@11.0.11/jdk.internal.misc.Unsafe.park(Native Method)

Did anyone had same issue and solved it?

Vu Tran · Answer

Hi Sachin:

Thank you for your help.  Please see the error below.  Looks like the ticket is having issue retrieving the attachments information.  I believe this occurred after someone tried to copy & paste an image into the text field instead of using the camera button to attach an image.

Please advise,

Thanks,

Exception in thread "file-attachment-store:thread-201" java.lang.NoClassDefFoundError: Could not initialize class sun.java2d.Disposer
at java.desktop/javax.imageio.stream.FileCacheImageInputStream.<init>(FileCacheImageInputStream.java:114)
at java.desktop/com.sun.imageio.spi.InputStreamImageInputStreamSpi.createInputStreamInstance(InputStreamImageInputStreamSpi.java:69)
at java.desktop/javax.imageio.ImageIO.createImageInputStream(ImageIO.java:357)
at com.atlassian.core.util.thumbnail.ThumbnailUtil.getImageInputStream(ThumbnailUtil.java:157)
at com.atlassian.core.util.thumbnail.Thumber.scaleImage(Thumber.java:229)
at com.atlassian.core.util.thumbnail.Thumber.createThumbnail(Thumber.java:300)
at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:284)
at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.lambda$createThumbnail$1(DefaultThumbnailManager.java:210)
at com.atlassian.jira.issue.managers.DefaultAttachmentManager$7.apply(DefaultAttachmentManager.java:731)
at com.atlassian.jira.issue.managers.DefaultAttachmentManager$7.apply(DefaultAttachmentManager.java:727)
at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.apply(DefaultFileSystemAttachmentStore.java:127)
at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.apply(DefaultFileSystemAttachmentStore.java:124)
at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$3.call(DefaultFileSystemAttachmentStore.java:150)
at io.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:85)
at io.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:94)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)

Sachin_q0v8o8 · Answer

Hello @Vu Tran ,

Is this for a single issue? or all the issues?
Do you have required permissions granted to browse projects?
Did you trying running a JQL to see if it shows up in issue navigation?
Did you do a full background reindexing after the upgrade?
Do you see any errors in your application logs?

I would recommend you to check the application logs while trying to access the ticket, or try to look for that specific issuekey in the logs, you should find the history related to that specific issue or project.