Surveys form does not work

Question

Hello,

I tried Surveys for Jira, trail mode, to collect the comment associated with the client rating. However, it appears that the satisfaction scale did not work and it redirected to a page whenever we click on it.

My Jira instant is cloud.

Surveys actually does not work in my case. Do you have any recommendation, correction for the config, if any ?

Thanks in advance,

Tan

CAO Ngoc Tan · Answer

Thanks Simon,

I will try.

Hostvisors · Answer

Hi Simon - can you use it to say set dates - we have an application where checkout date must be after checkin date (for a hotel say).  Will pro-forma lite support this?

Simon H · Answer

Tan, not sure if you found a solution to this problem; however ProForma (or ProForma Lite, which is free) can be used for surveys. An automation rule can be built to automatically add the survey on a workflow transition, such as when the issue is marked as done. The survey is attached to the issue and is accessible via the JSD portal (and on the issue).