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Want to prompt resolution field with drop down list to select when issue is closed.

Karthikeyan Devi

I am trying to prompt the resolution field for the users to select the resolution status, when the issue is closed.

For Example:

When issue is closed, I would like to have the Resolution Field prompted with default values like Won't Fix, Cannot Reproduce, Not Needed, Duplicate, Obsolete.

Accepted answers

Nic Brough -Adaptavist-

Edit the workflow, finding and editing the closed transition(s). Add a screen to them, one that has the resolution field on it (doesn't need any other fields)

All comments

Nic Brough -Adaptavist-

Edit the workflow, finding and editing the closed transition(s). Add a screen to them, one that has the resolution field on it (doesn't need any other fields)

Sachin_q0v8o8

Hello @Karthikeyan Devi , see Jira issues need a resolution for some guidance

Karthikeyan Devi

@Nic Brough -Adaptavist- , I could not understand what do you mean Edit the workflow, finding and editing the closed transition(s).

Karthikeyan Devi

@Sachin I have tried this but did not help to prompt a resolution field with default values in drop down.

Nic Brough -Adaptavist-

The workflow is the steps an issue goes through as part of your process, with each step having a name (status).

A transition is an action, trigged somehow, that moves an issue from one step to another.

So, "when the issue is closed", that is being done by someone clicking on the trigger in the ui (or an automation or script).

Transitions can have screens attached to them. (Screens are lists of fields) When they do, the user will be offered the attached screen.

So, go find the "close issue" transition in your workflow and add a screen to it, making sure it is a screen that includes resolution.

Karthikeyan Devi

Hi @Nic Brough -Adaptavist- Thanks for the explanation and it helped me, But the selected resolution status is not getting updated in my Ticket instead it is still showing as "Unresolved"

Can you please help me with this?

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