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The next gen project is empty

Yohanes AI

I used JIRA Service Desk cloud for free planning, the question is my JIRA Service Desk template for Next Gen is empty. I'm not sure why its empty because this site is old (started at 2018). I have another site that started on 2020, I have next get project for service desk. I have read many article but seems my problem really odds. Its seems my Jira Service Desk Cloud not updating to the new one. Someone, please help me. Because the next ten project really easy to maintain the request form.

And last but not least, how to upgrade from classic to next-gen project.

Thank you

Accepted answers

Ste Wright

Hi @Yohanes AI

You can activate Next-Gen Jira Service Desk - it's still classed as "early access" at this point but it's open to everyone as far as I know:

Go to https://<your instance name>.atlassian.net/jsd-next-gen
Down the bottom, toggle "Enable Next-Gen Projects" to ON

^ You can create a project straight away, or the templates will now be available for Next-Gen Service Desk via: Create Project > Try Next-Gen > Change Template > Service Desk.

Ste

All comments

Ste Wright

Hi @Yohanes AI

You can activate Next-Gen Jira Service Desk - it's still classed as "early access" at this point but it's open to everyone as far as I know:

Go to https://<your instance name>.atlassian.net/jsd-next-gen
Down the bottom, toggle "Enable Next-Gen Projects" to ON

^ You can create a project straight away, or the templates will now be available for Next-Gen Service Desk via: Create Project > Try Next-Gen > Change Template > Service Desk.

Ste

Yohanes AI

@Ste Wright Hi, your response faster than the support it self. Thank you for your prompt response. And your solution correct, the template now appears on the next-gen project / service desk. Thank you once again.

Anyway, how can I change from classic project to next-gen? is that possible? I have read this article https://confluence.atlassian.com/jirasoftwarecloud/migrate-from-an-next-gen-project-to-a-classic-project-957974933.html?_ga=2.158992445.604502429.1596908217-1778820976.1596908217 but I think it only move the issue, my concern is about the issue type (request form) and some others configuration

Ste Wright

Hi @Yohanes AI

Yes - there is an indepth set of instructions on this page for Jira Service Desk specifically.

I would consider reading the section entitled "Things to keep in mind if you migrate from classic to next-gen", as there are variances between the two.

Ste

Yohanes AI

Hi @Ste Wright Thank you once again for your answer. Now my question already answered. This case are now closed.

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