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Cannot login with Bitbucket in SourceTree after linking with Atlassian ID/Google

Naëm Baron1

Hello

I cannot login on Bitbucket in SourceTree anymore. I have just completed the merge between my Bitbucket profile and Atlassian ID.

The important point is that I login to my Atlassian ID with my Google credentials, so no specific login/password.

I think the issue is due to SourceTree trying to connect with my previous Bitbucket login/password. I should probably provide the login/password used for my Atlassian ID, but since I am using Google "auto-login", I do not have them directly.

I have tried to set back a classic login process with Atlassian ID, but this not seems possible.

How to correctly setup Bitbucket in SourceTree in my situation ?

Or, how to remove Google login and revert to a standard login/password on Atlassian ID ?

Thank you in advance.

Accepted answers

Alastair Wilkes

Hi Naëm,

Since one of the steps of the upgrade process was to input your Atlassian account password, you should now have a password set (in addition to being able to use Google). You should be able to use your Bitbucket username and Atlassian account password to authenticate SourceTree.

If you need to reset your Atlassian account password, you can do so here: https://id.atlassian.com/login/resetpassword

Thanks,

Alastair

Sunil Raman

For those struggling with Git, Bitbucket and Windows authentication, try installing the latest Windows Git Credential Manager: https://github.com/Microsoft/Git-Credential-Manager-for-Windows/releases

All comments

Alastair Wilkes

Hi Naëm,

If you need to reset your Atlassian account password, you can do so here: https://id.atlassian.com/login/resetpassword

Thanks,

Alastair

Michael Mock

I have a similar problem, can't login to Bitbucket Cloud from SourceTree because it won't accept my Bitbucket username and my Atlassian ID password.

I had another Bitbucket account that this was effecting, and I got it working by using the old Bitbucket password.

That's not possible for a new account now, you have to sign up with the Atlassian ID.

It is not possible to enter your Atlassian ID info into SourceTree, it specifically will not let you use an email address for a username.

How is this not a bigger problem for people?

Alastair Wilkes

Hi Michael,

I'm sorry you're experiencing issues authenticating in SourceTree. The behavior you're describing is strange! Are you able to log into Bitbucket Cloud using that password? If yes, but it's not working in SourceTree, can you send an email to support@bitbucket.org so we can investigate?

Thank you!

Alastair

Sonia

I am experiencing the same issue. Is there any known fix for this?

Sonia

To be clear: I am able to login on Bitbucket Cloud using my password but not in Sourcetree. I even tried changing the password and that did not work in Sourcetree, but again I could login with the new password on BitBucket Cloud. I double checked the username and it is correct. no Idea what is going on...

hasitha_amarasena

Same issue. Can connect to bitbucket web but not with the source tree with the same credentials.

hexmediamail@gmail.com

Have same issue. Driving me nuts.

AndyGabler

Did either of you manage to resolve this issue? I have been having the same issue.

kalmenchia

yes, me too , windows 7 professional 32 bit , sourcetree 2.7g , can login web , bitbucket and also atlassian account , but cannot login using sourcetree , even have gone to set the IE and make security to the lowest for all zones , any one found solutions ?

Rather use the previous version, which was working flawlessly.

master_toma

The same. It's ridiculous. I can authorize via git's command line, but sourcetreeapp stopped working. Windows 10 and Windows 7 on other PC.

sec feed

Yeah, just did another install on my second computer and it doesn't accept my login details, It seems like the issue is Sourcetree. I also have no issue logging into the website. Guess Ill have to use github desktop, sheesh. These apps are meant to make our work faster, this just wasted half a day of my time. Windows 10 here.

Not too mention the bad instructions on how to setup sourcetree, I just had to guess what to do, instructions are no help. I managed to get it to work out of pure luck lol.

Mike Corsaro

Hello! If you're having issues logging into Bitbucket Cloud on Sourcetree for Windows, please try and use the "OAuth" option for login:

If you're having issues with logging into Sourcetree for the first time with your Atlassian Account (not Bitbucket Server), then it's probably an issue with your IE11 settings. You can find help in this post.

Note: the next release of Sourcetree will allow you to login via Bitbucket Cloud directly to help solve most of these issues.

Matthew_Edwards

I'm having the same issue now. I'm prompted for password every time SourceTree attempts to talk with BitBucket. Even after I fill in the username and password, SourceTree says it has an empty password. Using git commands I'm able to log in. I'm also able to log into BitBucket and other Atlassian sites with the same account.

Trevor Nelson

I'm having the same problem. Using the terminal seems to circumvent it though.

Jeramie Hammond

I'm having the same issue. Sourcetree won't accept my login information anymore.

Matthew_Edwards

I tried switching to SSH and it didn't fix this either, so I'm thinking SourceTree is confused about some cached account information. (which means: https://stackoverflow.com/questions/36467893/sourcetree-installation-atlassian-login-stuck/46669458?noredirect=1#comment82510007_46669458 might solve this too)

Personally I uninstalled (and deleted the LocalData SourceTree Folder) and then reinstalled and that seems to have solved this for me. That said, I'm still using SSH so that could also be part of the fix.

Sunil Raman

For those struggling with Git, Bitbucket and Windows authentication, try installing the latest Windows Git Credential Manager: https://github.com/Microsoft/Git-Credential-Manager-for-Windows/releases

kieseld

This fixed my issue with login constantly popping up and not taking my credentials.

andrefigas

i am having the same problem

unknown

I am having this problem now and it's so frustrating

Dave Sugrue

Hi André,

have you gone through the above suggestions? I (and many colleagues) had the same problem and we resolved it with the following:

As at 13 Aug 2018 a recent update to Windows Git Credential Manager has resulted in a conflict, preventing you from successfully logging on to Bitbucket from Sourcetree (you will constantly be hit with popups asking for your login details and ultimately, the push/pull etc failing). This was resolved in this release of Windows Git Credential Manager. Simply follow the onscreen instructions, download and run the exe. Everything should work fine afterwards.

Dave Sugrue

Hi Alexandra,

have you gone through the various suggestions on this page? I (and many colleagues) had the same problem and we resolved it with the following:

icaromagalhaes

Hi, I am having the same problem on MacOS. My username is the same for both GitHub and Bitbucket.

lauxjpn

I was re-prompted to login for months.

This is how I fixed it under Windows:

Close all open tabs in SourceTree.
Remove all Accounts under Tools -> Options -> Authentication.
Close SourceTree.
Open Windows own "Credential Manager".
Click "Windows Credentials".
Remove all git or SourceTree related credentials (everything starting with "git:" or something similar to "source-tree-rest:" (don't have this one anymore to look it up)).
Start SourceTree and reenter the correct passwords of your accounts when prompted. This should be the last prompts you will see.
You might have to edit your repository settings to edit and save it's remotes.

Beware, that SourceTree is going to prompt you to login one time for every repository (not account) it knows about (not just open tabs), when it feels like checking for changes for the first time after you completed the above steps and you have to login every time providing your password.

Only after that, SourceTree will finally stay quiet again.

don_gil

this dont works for me:

fatal: HttpRequestException encountered.
An error occurred while sending the request.

remote: Invalid username or password

After it sourcetree try to open login on bitbucket.

WEBCODER LTD (EU)

Mac OSX 10.13.3 same issue - am entering correct Bitbucket server base url, username and password and am getting Login failed all the time... what a waste of time... I have SSH private key added to my key manager.

I just downloaded the latest SourceTree (funny - it doesn't even allow you to look up version before authentication - what a nonsense!). Have an older version on another machine and it's still working. Wasting more and more time with Atlassian products = starting to decrease my productivity significantly.

harsha_pr

Sourcetree on Mac OS 10.13.6 does not work.

It is stuck on an endless loop. Trying to get password.

The UI is unintuitive and sucks. Git is free by Linus.... **1** guy. All you have to do is write is write a GUI client.

I just switched to Eclipse with eGit plugin. Its beautiful. To look at git history representation and also ease of use.

Alfredo Mancilla

This worked, thank you.

Shahar Ben David

worked!

Ovidiu Gabriel

This is not solving my problem. I have installed SourceTree on 3 computers. l have 2FA active and on 2 computers I am using "app passwords" they worked very well until now.

On the 3rd computer I am trying to do the same thing. I already installed Git Credential Manager for Windows but nothing improved. Are you sure you don't have a bug on the servers?

I don't know why login worked before and now it is not working.

deanwilliammills

Ganiyu Sodiq Olaniyi

sourcetree ganiyu sodiq.PNG I solved this problem by installing a previous version. You can get all the versions when you scroll to the bottom of sourcetreeapp homepage.