Link Jira Service Desk Project to BitBucket Repository

Question

Hi,

Our JIRA service desk receives questions from our customers.  Some of these questions involve exchanging example code.  The code is often much more than snippets that paste easily into a ticket.  It's many complex, technical files, bouncing back and forth as the files go through successive refinement on both sides.

It is exactly the kind of thing that a git/bitbucket repository would be good for.

Ideally, for these issues, we'd like to (automatically?) create a private repository that ONLY the people on the service desk ticket have access to.  Our service desk users AND our customers could both add and access files in the repository.

How could this be done?

Is my question better asked in the bitbucket forum?

Thanks!

Aileen Honess · Answer

Thanks Larry.

No, we do not have confluence on our helpdesk.

We DO have several "software projects" that use git repositories on bitbucket.

I could manually create another software project for each ticket (that needs this), manually create a bitbucket repo for it, manually create, user permissions to access that project for the customers (and the helpdesk engineers), but that sounds a lot of work...

Larry Wilson_xisd27 · Answer

Do you have a confluence portal for your customers?

If so, then use the Avisi GIT add-on to embed git repo content into response pages directly from the git code base.