Can issues be routed to different projects based on who creates the ticket

Yen Pham_12lzeh

Say we start with a default project to submit requests

1. Customer program managers filing tickets that are external customer feature requests,, auto route these tickets to a "customer feature requests" project
2. Developer files a ticket, auto route this to a "bugs" project

 

Tamas Baglyas_ygz1wo

Hi @Yen Pham,

I think, there is no easy way to do this. But here the list what you can do or try:

1. You can use Automation for Jira - Server or Automation for Jira - Server Lite (the free version of it, but can do what you need), and you can create a new rule, where you can create, after every Issue Created event in a specified project, (with a condition, you can separate issue types) a NEW issue in any project copied the base issue field values.
2. If you have ScriptRunner or similar scripting tool, you can create a Post Function in the project used workflow(s), which can do the move event.
3. If you have ScriptRunner, you can create a Listener that can do the move event.
4. If you have Automation and ScriptRunner together you can create scripted automation what can do the move event.

But let me ask you a question. Are the users creating new issues with the correct issue type, all the time? If the answer isn't Yes; then any kinda automation isn't really the best choice. Depending on how many issues are we talking to, and do you have (or not) SLAs, creating a filter and setting an Issue Filter Subscription could be more effective. Automation hardly can decide if the issue type correct or not, it only does their job.

Cheers,

Tamás