In our company we are already using jira software for tracking the plan is manage every thing in one place.
please suggest the process
Hareesh,
The easiest way is to use this app. The issue is they charge per ticket that you would be transfering. https://marketplace.atlassian.com/apps/1218501/freshdesk-to-jira-service-desk-migration?hosting=cloud&tab=overview
You can also export to XML from Freshdesk and then translate the xml to JSON. Once the information is in JSON you can easily import into Jira. You can use a free online XML to JSON converter. https://confluence.atlassian.com/adminjiracloud/importing-data-from-json-776636779.html
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