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Clone ticket not falling into CLONE category in JIRA 7.3.1 Version

Roja Gurram_ey6522

Hi All,

A user has reported an issue with clone tickets.

TEST-11684 is a clone ticket of TEST-11034. On the following board ( Attached screenshot for your reference ) TEST-11684 should fall into the "Clones" Swimlane. However, it is falling into the "New Queries" Swimlane instead.

Can you tell me why this is happening pls ?

Also on the board it's showing only "Reopened Queries" and "New Queries" Swimlanes rest of the two Swimlanes not showing.

Accepted answers

Ste Wright

Hi @Roja Gurram

For swimlanes not appearing - only swimlanes with at least one issue matching the JQL will appear on the board. When a swimlane is empty, it's not visible on the board.

For the clones swimlane - have you checked the cloned issues are receiving that link type?

It is possible to remove the link type entirely from Jira or disable the auto-linking using a script - or, it might have been manually removed by a user.

The JQL looks fine so these are possible scenarios it's worth checking for. Just to verify though, if you search for this JQL (within the parameters of the board filter) in the issue search, what does it return?

Ste

All comments

Ste Wright

Hi @Roja Gurram

For swimlanes not appearing - only swimlanes with at least one issue matching the JQL will appear on the board. When a swimlane is empty, it's not visible on the board.

For the clones swimlane - have you checked the cloned issues are receiving that link type?

It is possible to remove the link type entirely from Jira or disable the auto-linking using a script - or, it might have been manually removed by a user.

Ste

Roja Gurram_ey6522

Hi Stephen Wright _Elabor8_,

1) For swimlanes not appearing - only swimlanes with at least one issue matching the JQL will appear on the board. When a swimlane is empty, it's not visible on the board. -

Ok, Thanks for the clarification.

2) For the clones swimlane - have you checked the cloned issues are receiving that link type ? -

I have checked it on the Issue links it's showing" Related to " instead of "Clones". Attached screenshot for your reference. Please let me know if that's wrong.

3) It is possible to remove the link type entirely from Jira or disable the auto-linking using a script - or, it might have been manually removed by a user. -

YES, We can remove the link type Manually in Jira. Attached screenshot for your reference. My question is if we remove the link type "CLONERS" in JIRA User's cannot able to clone issues right.

4) The JQL looks fine so these are possible scenarios it's worth checking for. Just to verify though, if you search for this JQL (within the parameters of the board filter) in the issue search, what does it return? -

Ok, With in the parameters i have given the board filter it shows the same as previous issues ( Lists the number of issues ).

Ste Wright

Hi @Roja Gurram

The issue here appears to be the link type in the issue - if it is listed as "relates to" and not "clones" - then it won't come up in your swimlane as it doesn't meet the JQL parameters.

To check if this is automated or manual, check the issue history and see if a user has manually removed clones / added relates to - or if the link type was set automatically during creation.

If it was automatic, you could just change your JQL to search for "relates to" as opposed to "clones" - although this might bring up non-cloned issues also if it's a link type which is used more generally.

Your alternative is to look into what is causing the auto-change in link type - as it could be a range of reasons, I'd probably start by asking within your Jira Administration team

Ste

Roja Gurram_ey6522

Hi Stephen,

Thank you for the prompt response.

I am the Jira Admin, I will check and get back to you with the update on this.

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