Hi
One of our users has had a new laptop and can not remember her password to log-in to our service desk. When she clicks forgot password does not receive an email, please can you help
Regards
Kim
I hope you refer https://id.atlassian.com/ site to handle authentication and password resets. I would expect this to be an email address, but it might be possible to have a specific username instead.
Or your admin fixed via
https://admin.atlassian.com/
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