Service desk customer access

Question

I have the access granted to the customers of the service desk portal to my space, but when the user accesses the base url (which shows the space mentioned) it gives a permission error. Access is successful only if you type the complete space url. I would like that, even in the base url, the service desk client could have access to the space.

Conveniar · Answer

Hi. Thanks for answered.
My question is about confluence access. Not the service desk access. Service Desk is ok.

Mariana_Pryshliak_Saasjet_qysy8m · Answer

Hello @Conveniar

You can find a detailed solution for your issue in this discussion: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customers-can-t-access-Service-Desk-Portals/qaq-p/1137187

I hope, you find this discussion helpful too.

Have a nice day.Best regards, Mariana