A customer is reporting that she is attaching documents to her jsd ticket but we don't see them. Only one customer is reporting this. I have searched the issue list and don't see this same issue reported.
I guess this is happening because adding an attachment should be enclosed within a comment.
So when your customer adds the attachment, they should append to a comment.
I am only speculating since I have limited knowledge in this matter
Hi, I think this may be related to: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Attachments-Disappearing/qaq-p/1346784?utm_campaign=subscription_search_answer&utm_content=post&utm_medium=email&utm_source=atlcomm#M57186
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