How can I edit files using the Atlassian Companion app without killing the attachment link?

Question

I have the Atlassian Companion app plug in installed, and am using it to edit Word documents that I have attached to a page. For those attachments, I also have a link to the attachment on the actual page for viewers to click and download.

When I use the plug in, however, it disrupts the attachment. The icon on that page that previously displayed that page's attachment becomes just a grey box, and the link is disabled. So a viewer can no longer click on it to download the attachment.

Can someone explain why this is happening, and what I can do to fix this? I'd like to use the plug in and still maintain the page attachment as is.

unknown · Answer

I create the link by just attaching the file to the page. I just added the file. Here's a screenshot of what I clicked to add and where in the page I added it:

Then on that same page, I also have the View Word macro to visualize the doc, for people who don't want to download it. But the download option still needs to be there. But when I use the plug in to edit that file on my browser, that box that before housed the link gets disabled. Here's a screenshot of that:

Not sure why that is happening. I had to re-upload the attachment for the box to properly display the attachment link again, and that's exactly what I am trying to avoid. I don't want to have to download and re-upload a document every time I need to edit it, which is why I thought the plug in would be really useful. Any thoughts?

Alex K · Answer

Hi @[deleted],

Could you include a screenshot of the link that is now broken? How are you creating this link?