We are a small team, 3 agents which provides support and 6 customer users which should be able to register the incidents. Are these customer users also free for accessing the service desk tool?
Hi @Silvina Ficarella Masi ツ , welcome to the Community. Yes, Customers are always free regardless of which version you are on or the number of customers.
Thank you very much for your answer. I am happy about it.
I have the free version of Service Desk, which includes just 3 Agents.
I have also 6 customers which should be reporting the incidents, do they have access also to the free service desk app?
Thanks
Not to the application in the way your agents do. customers can access the portal only. So they can use that or email to open issues.
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