Unable to remove resolved and released tickets from Kanban board

Question

Hi I have tried several suggestions on this page like changing the subfilter or perform a bulk change (transition) via Issue navigator but I do not have the user rights to change the subfilter and I do not have any options to bulk change.

My current roles as a Jira (v8.6.1) user are:

1. Business Ambassador

2. Business Analyst

3. Project Manager

4. Solution Tester

I suspect it has something to do with the (lack of) user rights I have. Can anybody help me with this issue?

KR

Redda Chaab · Accepted Answer

Thanks Ollie for the quick reply, as there are different categories on the Kanbanboard that share the done collomn so I'm searching to find a way to manually make a transition for selected issues from the Done collumn, I have seen the administrator do it but it seems I don't have the same option.

John Funk · Accepted Answer

Hi Redda,

If cards have been Released, they need to come off of the board. The board administrator should add this to the sub-filter:

fixVersion in unreleasedVersions() OR fixVersion is EMPTY

This is standard practice and should solve your issue.