How to integrate CAPTCHA in customer portal form?

Question

We know that CAPTCHA can be enabled but this is only for those who are creating an account. But in our case, we don't need the user to make an account. So requirements are:

- User will not create an account.

- User will only input their email address and their concern in the form.

- CAPTCHA is needed in the form above the Submit button to prevent spam accounts.

Is this possible on JIRA Cloud?

A_ Boehme _Communardo_ · Answer

Depending on the sophistication of the spam attacks, you can add a forms form to your publicly accessible requests with a required field that is easy to "solve" for a real person. Think "what is two plus five" and the required numeric value is "7".

However I have not tested, if that works to lower the amount of spam requests.

Dwight Holman · Answer

It seems that the portal triggers reCAPTCHA during user registration, and when logging tickets:

https://confluence.atlassian.com/jirakb/google-recaptcha-error-when-submitting-new-ticket-from-the-customer-portal-1319249481.html

The related backlog tickets remain open

* JSDCLOUD-8217 Provide ability to turn on and off captcha in Customer Portal

* JSDCLOUD-11177 Allow administrators to disable RECAPTCHA for specific customers

At present it seems the only workaround for JSM customers is to contact Atlassian.

Does anyone know if reCAPTCHA is still used for invite-only portals?

Cheers,
Dwight

Angélica Luz · Answer

Hello @Patricia Sium,

Welcome to Atlassian Community!

On Jira Service Desk Cloud, currently, it's not possible to enable or disable Captcha for issues created on a login-free portal.

Actually, the portal already uses Google's invisible captcha, so if Google checks that the email account is not a bot, it will not show the captcha.

There is a feature request suggesting the implementation of the ability for administrators to control that:

* Provide ability to turn captcha on and off in Customer Portal

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica