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Has Atlassian wiped free Confluence instances recently?

Andy O_

I had a ton of documentation in a free instance and since I just got an email saying that I need to log in in the next 30 days, I logged in and was greeted by only this:

Spaces appear here after you create or view them.

Nothing in any of the various spaces in the space directory either.

UPDATE

Atlassian has provided a link to me where I could reach my space, even though I didn't see it in either my home or the space directory. One day later, the space had also appeared in my home.

Accepted answers

Andy Heinzer

Hi @Andy O_

Sorry to hear about this problem. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-591476

There is an option in that page to allow Atlassian access to the data on that site, this might be necessary for us to investigate this further.

Andy

All comments

Alexander Bondarev_x6gjf3

Hi, @Andy O_ !

I'm using a free plan too and my Confluence works.

You should write to Atlassian support in this case!

Andy O_

No can do:

Confluence Free comes with Community Support. Upgrade to a paid plan to get one-on-one customer support

Ste Wright

Hi @Andy O_

Are you the only one who can access this site? And are there any spaces or nothing at all?

If there are spaces, you could check the trash for pages:

Go to a Space and select Space Settings from the left-hand menu
In the Settings, select Content Tools > Trash
Check multiple Spaces (if there are any) for any recently deleted pages, etc

^ If not, what was the email requiring you to login referring to?

Ste

Andy O_

Yes, only I can access it. There are no spaces.

The email said: "Please note that if your site continues to remain inactive, it will be deactivated on 2020-09-01"

But... that's still a few weeks in the future.

Andy Heinzer

Hi @Andy O_

Sorry to hear about this problem. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-591476

There is an option in that page to allow Atlassian access to the data on that site, this might be necessary for us to investigate this further.

Andy

Andy O_

Thanks, I granted the permission just now.

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