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Invited users unable to see space

Tolu Faloye_tmd7hp

Hi,

I have created a space and invited users I want to contribute to the space. And invited users cannot see the space I created. Although they are able to get onto the site.

They get the message "This is a restricted space". They created a space and I was able to see it and view it.

Any ideas? I am using the free plan version.

Thank you.

Accepted answers

Ste Wright

Hi @Tolu Faloye

Assuming the user is logged in with an Atlassian account, worth checking their user settings.

Go to Confluence Settings (cog in top-right) > User Management
Locate one of the users who cannot see your page and click into their user
Ensure they have the group "confluence-users" - if not, add them to it using the "Add to group" button

^ This is the group which controls access to Confluence pages in Free instance permissions, alongside admin groups. This might impact space visibility.

Ste

All comments

Kris G _Alacriz_

Hi @Tolu Faloye ,

A free plan does not give anonymous access to users. A user needs to be logged in to access the site. Please refer to the below link for more details:

https://support.atlassian.com/confluence-cloud/docs/manage-permissions-in-the-free-edition-of-confluence-cloud/

I hope that helps.

Thanks,
Kris

Carla Ann Rowland

concur. I have free version too and notiiced that caveat

Tolu Faloye_tmd7hp

Hi Kris,

Thanks for taking time to respond. The user is indeed logged in, they have access to the URL, they cannot see the space I created. Although when they create a space I can see it. So wondering what the issue is for logged in users.

thanks

Ste Wright

Hi @Tolu Faloye

Assuming the user is logged in with an Atlassian account, worth checking their user settings.

Go to Confluence Settings (cog in top-right) > User Management
Locate one of the users who cannot see your page and click into their user
Ensure they have the group "confluence-users" - if not, add them to it using the "Add to group" button

^ This is the group which controls access to Confluence pages in Free instance permissions, alongside admin groups. This might impact space visibility.

Ste

Tolu Faloye_tmd7hp

Hi,

I have done the above and yet all users still see the restricted page message. When I get to permissions it is asking me to upgrade my free version to a paid plan.

Not sure what the issue is, may have to contact support. I will indeed share the response if successful to help others.

Thank you

Lennart Schmidt_xlju6j

Hi Kris, hi Tolu,

I am experiencing the same problem in the free version: Users are logged in, added to confluence-users group and the space is specifically opened to all users.

Weirdly, spaces that were created recently, can be accessed, only older ones are still hidden from those users.

Does anyone have any advice on this?

Thanks and regards,

Lennart

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