How an agent can know customer has other opened tickets ?

Question

Hello

When one user agent is creating a ticket for a customer, or is working on one ticket, how can he knows that the customer has other pending tickets ?

Is there a native way to notify the agent ? Is there an additional app covering that feature ?

Thanks,

Denis

Andrew Laden · Accepted Answer

You could use one of the scripted apps to create a scripted custom field, where the script runs a JQL of unresolved tickets where reporter = this issues reporter, and returns a count of results.