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How do you make a context field a description field?

Josh Nye

I have a custom Issue type with a bunch of custom fields. In the Issue Layout screen I'm trying to move some of my Context Fields into the Description Fields section so that they display when you look at the issue you can see the custom fields.

Screen Shot 2020-07-31 at 12.57.19 AM.png

But when I try to drag and drop the fields into the description field area it's not possible.

What's weird is that 2 of my other custom fields are in the Description fields area but I didn't configure them any differently than the other fields I want in the Desription fields area that wont go into that area.

In the picture below you can see what I'm trying to achieve.

Screen Shot 2020-07-31 at 12.58.01 AM.png

Super interested in what the solution is. Thanks!

Accepted answers

Ste Wright

Hi @Josh Nye

The Description and Context sections hold different field types - from the page Configure field layout in the new issue view:

Description fields
Description fields generally contain long-form content, like paragraphs of text to describe the issue. The default Description field and other multi-line custom text fields go in this section. This section usually appears on the left side of the issue (or at the top in a single-column layout).
Context fields
Context fields contain the smaller pieces of contextual information that help you sort, filter, and report on issues. This section normally appears down the right side of the issue (or at the bottom in a single-column layout).

^ The fields in your Description area now look like multi-line text fields - whilst the one you've highlighted to move there looks like a drop-down custom field. You can tell from the icon next to the field name (Terminal Count has 3 little lines, Previous Software has a downward arrow in a circle).

So it's not possible to move that field into Description due to its field type.

Ste

All comments

Ste Wright

Hi @Josh Nye

The Description and Context sections hold different field types - from the page Configure field layout in the new issue view:

Description fields
Description fields generally contain long-form content, like paragraphs of text to describe the issue. The default Description field and other multi-line custom text fields go in this section. This section usually appears on the left side of the issue (or at the top in a single-column layout).
Context fields
Context fields contain the smaller pieces of contextual information that help you sort, filter, and report on issues. This section normally appears down the right side of the issue (or at the bottom in a single-column layout).

So it's not possible to move that field into Description due to its field type.

Ste

Josh Nye

Hi @Ste Wright ,

Thanks for replying but that's not entirely making sense.

Terminal Count is a short answer custom field, and Customer Main Adress is a multiline custom field. Both are in the Description fields.

However, if you look at the second picture you'll see Customer Phone Number, Instance Subdomain, Pieces Per Day, Customer Service Phone Number, and Customer Name. All of these are short answer custom fields that I can't move into the Description fields. Makes no sense to because Terminal Count is configured no different than those fields (at least from what I can see in the custom field settings).

Any ideas?

Ste Wright

Hi @Josh Nye

Terminal Count is a paragraph field according to your first image - you can tell the difference in the icon between paragraph (three lines) and short text (Aa).

You can test this on your second image view, by clicking on Terminal Count and it should come up with a full text box if it's a paragraph field, as opposed to a single line for short text.

If it does come up as short text, get a screenshot and let us know

Ste

Josh Nye

@Ste Wright Oops you're right! Is there a list of custom field types that I will allow you to put them in the Description field scevtion?

Also why can't you pick and choose which fields go where? The right column for the context fields is way too skinny for all the fields I have there.

Not sure if you can answer the question above but thanks for the analysis, very helpful!

Josh

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