How to create internal customers

Question

Hello,

We want to use Service Desk for internal use in our company for our IT department.

We've created IT team as servicedesk users and agent role, and it works fine.

We would like to create organitzations with the different departments of the company (that will let them share the service requests along hte organization) and assign to these organizations our internal users. If we create them as a customer user, they are not connected to the users / groups of atlasian that we can sync with our Azure AD and use the sso functionality.

What is the best way to create our company users to use Jira Service Desk as a customer?

Thanks in advanced,

Montse.

Montse Riol · Answer

Well, I really doesn't need to sync Orgs with groups, It could be ok if I could sync the users instead of creating them manually as a customer user ...

Najjar _Innovura_ · Answer

Yes it sucks that Jira out of the box doesn't allow you to sync user groups and organizations, however there are other solutions in the marketplace that allow you to build automation scripts that handle such cases and many others.

For Azure AD SSO and Jira integration I found this guide which will be helpful to satisfy your requirement

https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/jiramicrosoft-tutorial

Montse Riol · Answer

Thank you very much for your response.

Isn't there a standard way to do that without paying for an external app?