What reports or dashboards can be made available to customers on a customer portal?

Question

Several of our clients are interested in a [potentially customizable] dashaboard analyzing tickets they've submitted over time. I envision this including resolution time data and SLA violations as well.

How would we implement that?

Boyan Angelov _Nemetschek Bulgaria_ · Accepted Answer

Hello,

As Jack said, the portal is quite limited in this regard. You can check out the app we created - Advanced Portal Reports. It allows to various data, also show data like SLA times and also export to CSV, so from there I assume the customer can have some more reporting custom made in Excel. We are also in the process of extending the functionality to allow showing on the portal of the graphical reports available to service desk agents, but that is still under development.

Cheers,

Boyan