when a customer opens a request I want to receive a mail, can I get this?

GRUPO NEXT

I need two thinks:

 

1. When a customer opnes a request, I want to receive an email. How can I get this?

2. If the customer adds a comment, I want to receive an email with modifications. How ca I get this?

 

On the other hand... How do my customer see all request he has opened?

 

Jack Brickey

These are all basic features of Jeera service desk. To receive a request created notification ensure that you are in a user role or group for the create notification. Similarly do the same for various issue updates: comments, transitions, etc. notification configuration is accessible to admins under project settings > notifications. The customer can view all of their request in the Portal.