Zendesk to Jira service desk migration

Question

Hello,

I am looking for some detailed information about migration from Zendesk to Jira. I want to know if I can migrate all information about  zendesk tickets ( ticket number, comments,category, reporter, assignee ,priority etc.). what are the steps involved before migration in order to do mirror match between these two systems?

Thanks in advance.

blimbachiya · Answer

Thanks Jack. I was able to export the Jason file from zendesk but was looking for more details if I can migrate all information about  zendesk tickets ( ticket number, comments,category, reporter, assignee ,priority etc.) or do I need to create category & priority all in advance in Jira prior to migration? Also, will it send the new ticket number to all those users who has created ticket in zendesk?

Jack Brickey · Answer

Here is another recent thread on migration from Zen to JSD. Migration-from-Zendesk-to-Jira-Service-Desk-using-JSON-file

there are other posts on this topic in the Community as well. You can search for them using the search bar. I believe you will be able to get the majority of fields and such to imports but not everything.