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error when assigning jsd ticket

Cristian Lecaros P.

Hello, good afternoon, I have a problem with the assignment of users to the JDS tickets, it indicates that it cannot be assigned to a user, therefore I need help with this, it happens to me with the user Ignacio Díaz and Freddy Castro who are developers, thank you

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Trudy P Claspill

Have you reviewed the permission scheme for the project to ensure the users are included in the Assignable User permissions? And are the users members of the Service Desk Team for the project?

Cristian Lecaros P.

Hi Trudy, Agents are configured as agents

Trudy P Claspill

Has the "Agents" role been added to the Assignable User permission in the Permission Scheme assigned to the project?

Cristian Lecaros P.

yes, it's assigned

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