Issue auto-transitions when viewed by user

Question

A user on my Jira 8.2.3. reported multiple occurances of an issue automatically transitioning when he views it. In each case the issue is transitioning to the previous step - most steps of the workflow include transitions to the previous step. Example, he view a ticket in "In QA" status and it auto-transitions to "Ready for QA" Ready for QA<->In QA<->Prod Acceptance->Closed He also reported he tried to close a ticket twice in "Prod Acceptance" and the ticket transitioned backwards to "In QA". In this case the close transition only presents a comment screen; the resolution is set by a post-function. Any ideas?

Radek Antoniuk · Answer

I would then suggest to disable any custom plugins, especially Automation, and check then if the issue persists.

Joe Budzowski · Answer

History tab indicates the user viewing the ticket is the one who performed the transition.

In another strange event, he viewed a ticket in Open status and it auto-transitioned to In Development - but there is not a direct transition between those two steps.

We use the Automation Lite plugin, but no rules on that workflow.

Jack Brickey · Answer

Regarding the viewing bit that can't happen. Some sort of action must be taking place. My bet is that someone else is taking action when he/she is viewing. Have a look at the History tab to inspect for the reason. As for the backwards transitioning, I recommend you inspect the workflow fully as well as any automation that might be in place. Create some test issues and try replicating.