I would like to assign different components to different request types within one project. Is that possible?
Hi Julia, welcome to the Community. Do you wish to automatically assign Components to issues based upon type or do you wish to restrict available components by type? The former could be done using Automation for every issue created. The later is not possible.
Hi Jack, ok i understand. I will search how to automate the components.
You can use Automation- project > project settings > automation that looks something like this...
when - Issue created
conditions - JQL “Issuetype = xxx”
action - set issue field Components = 123
Ahh perfect, easy! Thank you!
Unfortunately, neither of these works.I work with the service desk template. And I create components. And when a user selects a request type, all components are automatically suggested. But I want him to see the components for each request type before he creates a ticket.
hello julia , have you managed to find a solution for this ?i am thinking of creating separate " custom fields" for each request and map it accordingly please let me know your thoughts
Hi Taj,
There are 2 possible solutions... see below:
1. Create an automation to set the component on create
2. Add Component as a hidden field on request form and default it to the request name.
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